FAQ – Melina Flórez Floral Boutique

ORDERS

1. Where can I check the status of my order?

Please email us at contact@melinaflorez.com with your order number, full name, and phone number. We’ll be happy to provide you with an update during business hours, Monday through Friday, from 9:00 AM to 5:00 PM.

2. How do I know if my order was delivered?

Send an email to contact@melinaflorez.com asking about the delivery status, and include your order number, full name, and phone number. We’ll respond as soon as possible during business hours (Monday to Friday, 9:00 AM to 5:00 PM).

3. Can I place an order for same-day delivery?

Yes, you can! But you must text us at 702-890-0479 before 10:00 AM to check which products are available for same-day delivery. You might get lucky—give it a try!

4. I’m having trouble placing my order. What should I do?

If you’re experiencing issues with our website, please email contact@melinaflorez.com with a description of the problem and attach any screenshots or evidence of the error at the time of purchase.

5. Can I change the delivery address of my order?

Yes, you can. Please email us before 3:00 PM on the day before delivery. Send an email to contact@melinaflorez.com with the subject line “Address Change” and include your order number, name, and phone number.

6. Can I change the product I’ve already ordered?

Yes, but the new product must be of equal or greater value. If it’s of greater value, you’ll need to pay the difference. If you switch to a product of lesser value, no refund will be issued, but the difference will be applied as store credit.

PAYMENTS

1. What payment methods does Melina Florez Floral Boutique accept?

We accept credit card payments on our website. For custom orders, we also offer secure payment links.

2. Are there any additional fees besides the product cost?

Our standard delivery fee is $25.00, valid for orders within Las Vegas, Summerlin, and Henderson NV.

3. Why haven’t I received my order confirmation?

If you haven’t received your order confirmation within 15 minutes, please check your “Spam” or “Junk Mail” folder. If it’s not there, feel free to email contact@melinaflorez.com with your name and phone number.

DELIVERIES

1. Is same-day delivery available?

Yes! But you must text us at 702-890-0479 before 10:00 AM to check same-day availability. You might be in luck!

2. What are the delivery hours?

Our standard delivery window is from 12:00 PM to 6:00 PM, Monday to Saturday. On special dates, this schedule may be extended.

3. Can I request a specific delivery time?

Unfortunately, we cannot guarantee specific delivery times.

CANCELLATIONS AND REFUNDS

1. How can I cancel a paid order?

We understand that plans may change. You may cancel your order and receive an 80% refund if the request is made before 3:00 PM on the day prior to delivery. If your cancellation is made between 3:01 PM and 10:00 PM the day before, we’ll refund 60% of your order total (before taxes and shipping). Cancellations after 10:01 PM the day before are not eligible for a refund. Special dates (e.g., Valentine’s Day, Mother’s Day): Due to the complexity and planning involved, cancellations are not accepted. Send cancellation requests to contact@melinaflorez.com with the subject line “Order Cancellation.” The time of your email will be used to determine your eligibility for a refund.

2. Can I return the products?

Our products are organic, delicate, and perishable—they are sensitive to temperature, humidity, and light. Returns are only accepted in the case of a defective item or if the product received does not match your order. Claims must be made within 6 hours of receiving the product. Please send a photo and details to contact@melinaflorez.com. It is the recipient’s responsibility to follow the provided care instructions.